Support agreementTime and materialsKET185-AGR957
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since26 Feb 2020Response SLANo SLARate£125/hrNotice—Machines on contract12 of 21
9 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for KET185Active contracts
5
0 expired or cancelled
Annual contract value
£8,464.17
Active lines only
Renewals within 90 days
1
£1,765.18
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9777 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 17 seats | 12 months 90d notice | 03 Mar 2027 in 190d | 25 Jul 2027 | £2,564.28 17 x £150.84 | Scheduled | |
| 9996 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 15 seats | 12 months 60d notice · auto-renews | 27 Apr 2027 in 245d | 14 Jul 2027 | £28.35 15 x £1.89 | Scheduled | |
| 10389 ZRA1 | Backup and DR | Ransomware Recovery Support DCS | 1 | Rolling 90d notice · auto-renews | 16 May 2027 in 264d | — | £1,272.09 1 x £1,272.09 | Scheduled | |
| 11030 CON500 | Connectivity | Leased line 500Mb Zen | 1 | Rolling 60d notice · auto-renews | 19 Aug 2027 in 359d | 23 Nov 2027 | £2,834.27 1 x £2,834.27 | Scheduled | |
| 11359 HPE001 | Hardware maintenance | HPE Foundation Care HPE Covers 12 machines · 9 in service and off it → | 12 | Rolling 90d notice · auto-renews | 31 Oct 2026 in 67d | 16 Jan 2027 | £1,765.18 12 x £147.1 | Due in 90 days |
Annual value by service line
Active contracts only
Connectivity£2,834.27
Microsoft 365 licences£2,564.28
Hardware maintenance£1,765.18
Backup and DR£1,272.09
Email security£28.35
Next twelve months
Renewal dates in order
- 31 OctHPE Foundation CareHardware maintenance67d
- 03 MarAdobe Acrobat Pro EnterpriseMicrosoft 365 licences190d
- 27 AprHornetSecurity 365 T P BusinessEmail security245d
- 16 MayRansomware Recovery SupportBackup and DR264d
- 19 AugLeased line 500MbConnectivity359d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.