Software position
13 licensed products on the registerProducts
13
0 on a support contract
Not on contract
13
£1,459 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£300 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 12.2.19 | T85751 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users | T17789 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T93591 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T44295 | Server - Ap-Host | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 3.9.11 | T46347 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing | T50386 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 7.4.5 | T69839 | Server - Sql1 | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 2.1.2 | T87064 | Server - Sql1 | Not on contract | — |
| O3COS | Opera 3 Costing Version 8.0.8 | T82336 | Server - Sql1 | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 8.1.9 | T17051 | Workstations | Not on contract | — |
| O3REP | Opera 3 Reporter Version 6.9.16 | T80322 | Server - Sql1 | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 952522 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 393570 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75Year end routine walkthroughOpera 3 Current Users · Karen Taylor · 26 Sep 2025
- £18.75User locked out of the payroll companyAdobe Acrobat Pro Enterprise · Julie Herbert · 24 Jul 2025
- £18.75New user added and permissions setOpera 3 Reporter · Anne-Marie Cable · 31 May 2025
- £112.5Stock take variance queryOpera 3 Invoicing · Julie Herbert · 16 Apr 2025
- £18.75User locked out of the payroll companyOpera 3 Costing · Kelly Gregory · 18 Mar 2025
- £112.5Email payslips would not clear — SQL service restartedOpera 3 Reporter · Kelly Gregory · 19 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.