Support agreementTime and materialsKET479-AGR744
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since06 Aug 2024Response SLANo SLARate£125/hrNotice—Machines on contract0 of 26
26 in-service machines are not on a contractSee which machines →
Contract position
4 contract records for KET479Active contracts
3
1 expired or cancelled
Annual contract value
£1,556.24
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9571 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 9 seats | 12 months 30d notice · auto-renews | 21 Feb 2027 in 180d | 12 May 2027 | £1,006.47 9 x £111.83 | Scheduled | |
| 10094 SOFLA | Software support | Bespoke Software Support Contract DCS | 1 | 12 months 60d notice | 18 Mar 2026 160d ago | 02 Aug 2026 | £0 1 x £0 | Terminated 18 Mar 2026 | |
| 10431 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 9 seats | Rolling 30d notice · auto-renews | 26 Dec 2026 in 123d | — | £418.59 9 x £46.51 | Scheduled | |
| 10832 TELMTP | Telephony | Microsoft Teams Phone Microsoft | 7 seats | 12 months 60d notice | 08 Jan 2027 in 136d | — | £131.18 7 x £18.74 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£1,006.47
Backup and DR£418.59
Telephony£131.18
Next twelve months
Renewal dates in order
- 26 DecAmber Vault M365 Backup / MailboxBackup and DR123d
- 08 JanMicrosoft Teams PhoneTelephony136d
- 21 FebAdobe Acrobat Pro EnterpriseMicrosoft 365 licences180d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.