Support agreementManaged contractKET834-AGR649
Covered by a managed support agreement with an agreed SLA.
Customer since25 Jan 2023Response SLA1 hourRateIncludedNotice30 daysMachines on contract76 of 88
12 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for KET834Active contracts
5
1 expired or cancelled
Annual contract value
£19,229.77
Active lines only
Renewals within 90 days
1
£2,082.92
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9566 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 76 machines · 12 in service and off it → | 76 | Rolling 30d notice · auto-renews | 23 Mar 2027 in 210d | — | £7,789.2 £1,947.3 quarterly | Scheduled | |
| 10230 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 12 months 30d notice | 13 Oct 2026 in 49d | — | £2,082.92 1 x £2,082.92 · 12.5% off | Due in 90 days | |
| 10628 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 66 seats | 12 months 90d notice | 22 Jun 2027 in 301d | 16 Nov 2027 | £6,862.02 66 x £103.97 | Scheduled | |
| 10945 SOFLA | Software support | Bespoke Software Support Contract DCS Covers 3 modules · 1 off it → | 1 | 12 months 90d notice | 27 Apr 2027 in 245d | — | £2,260.99 1 x £2,260.99 | Scheduled | |
| 11159 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 56 seats | 12 months 90d notice · auto-renews | 30 May 2027 in 278d | — | £234.64 56 x £4.19 | Scheduled | |
| 11577 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 12 months 30d notice · auto-renews | 08 May 2026 109d ago | — | £483.32 1 x £483.32 · 12.5% off | Lapsed |
Annual value by service line
Active contracts only
Managed support£9,872.12
Microsoft 365 licences£6,862.02
Software support£2,260.99
Email security£234.64
Next twelve months
Renewal dates in order
- 13 OctAnnual DCS Remote Server MonitoringManaged support49d
- 23 MarHardware Quarterly ContractManaged support210d
- 27 AprBespoke Software Support ContractSoftware support245d
- 30 MayHornetsecurity Advanced Threat ProtectionEmail security278d
- 22 JunAdobe Acrobat Pro EnterpriseMicrosoft 365 licences301d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.