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Kettlewell Security Trust

KET834ActiveManaged contract

kettlewellsecurity.co.uk · Security services · Account manager Tom Whitfield · Kettlewell Holdings (site of 4)

Microsoft 365Partial9 days agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
3 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£465
Contract 10945 · SOFLA
Support calls
11
£187.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 10.3.2
T44727WorkstationsOn contract
10945
£120
O3NUSOpera 3 Current UsersT90469Terminal serverOn contract
10945
£225
O3SALOpera 3 Sales Ledger
Version 5.7.13
T16117Terminal serverNot on contract—
O3PUROpera 3 Purchase Ledger
Version 9.5.16
T16297Server - Sql1On contract
10945
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Opera 3 Sales Ledger · Julie Herbert · 18 Apr 2026
    £150
  • Year end routine walkthrough
    Opera 3 Current Users · Julie Herbert · 14 Apr 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Sales Ledger · Stacey Thomas · 22 Dec 2025
    £37.5
  • Report layout change requested
    Opera 3 Current Users · Kelly Gregory · 24 Nov 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Julie Herbert · 24 Nov 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Current Users · Karen Taylor · 17 Jul 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Karen Taylor · 10 Mar 2025
    On contract
  • User locked out of the payroll company
    Opera 3 System Foundation · Julie Herbert · 13 Feb 2025
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Julie Herbert · 04 Feb 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 19 Jan 2025
    On contract
  • New user added and permissions set
    Opera 3 Purchase Ledger · Julie Herbert · 09 Dec 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.