Software position
4 licensed products on the registerProducts
4
0 on a support contract
Not on contract
4
£340 a year at listed rates
Annual support value
£0
No software support contract
Support calls
7
£656.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T55485 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 11.6.17 | T68870 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 12.2.2 | T54055 | Terminal server | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 10.5.16 | T67383 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75New user added and permissions setOpera 3 Purchase Ledger · Anne-Marie Cable · 25 May 2026
- £75Nominal period end would not runOpera 3 Current Users · Julie Herbert · 01 Jan 2026
- £75Report layout change requestedOpera 3 Purchase Ledger · Julie Herbert · 10 Oct 2025
- £150Backup of the data directory verifiedOpera 3 Sales Ledger · Karen Taylor · 25 May 2025
- £18.75Email payslips would not clear — SQL service restartedOpera 3 System Foundation · Karen Taylor · 12 Mar 2025
- £150User locked out of the payroll companyOpera 3 Sales Ledger · Julie Herbert · 23 Jan 2025
- £112.5Year end routine walkthroughOpera 3 System Foundation · Kelly Gregory · 13 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.