Support agreementManaged contractMAR184-AGR423
Covered by a managed support agreement with an agreed SLA.
Customer since10 Oct 2020Response SLA1 hourRateIncludedNotice90 daysMachines on contract316 of 343
27 in-service machines are not on a contractSee which machines →
Contract position
7 contract records for MAR184Active contracts
7
0 expired or cancelled
Annual contract value
£91,738.99
Active lines only
Renewals within 90 days
2
£44,482.35
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9538 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 316 machines · 27 in service and off it → | 316 | 12 months 90d notice | 11 Mar 2027 in 198d | 27 Sep 2027 | £36,001.16 £18,000.58 6 monthly | Scheduled | |
| 10175 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | 36 months 90d notice · auto-renews | 01 Dec 2026 in 98d | — | £2,456.98 1 x £2,456.98 | Scheduled | |
| 10420 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 273 seats | 36 months 60d notice | 21 Nov 2026 in 88d | — | £44,212.35 273 x £161.95 · 12.5% off | Due in 90 days | |
| 10906 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 4 modules · 1 off it → | 4 | 12 months 90d notice · auto-renews | 02 Nov 2026 in 69d | — | £270 4 x £67.5 | Due in 90 days | |
| 11146 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 320 seats | 12 months 30d notice · auto-renews | 28 Jun 2027 in 307d | — | £2,496 320 x £7.8 | Scheduled | |
| 11710 AVO001 | Backup and DR | Amber Vault M365 Backup / Mailbox DCS | 342 seats | 36 months 30d notice | 19 Jun 2027 in 298d | 18 Sep 2027 | £6,173.1 342 x £18.05 | Scheduled | |
| 12304 DOM001 | Connectivity | 1&1 Domain 1 Year Renewal 1&1 | 1 | 12 months 60d notice | 16 Mar 2027 in 203d | — | £129.4 1 x £129.4 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£44,212.35
Managed support£38,458.14
Backup and DR£6,173.1
Software support£2,750.89
Endpoint protection£2,496
Connectivity£129.4
Next twelve months
Renewal dates in order
- 02 NovOpera 3 Annual LicenceSoftware support69d
- 21 NovMicrosoft 365 Business StandardMicrosoft 365 licences88d
- 01 DecAnnual Additional Server MonitoringManaged support98d
- 11 MarHardware 6 Mthly ContractManaged support198d
- 16 Mar1&1 Domain 1 Year RenewalConnectivity203d
- 19 JunAmber Vault M365 Backup / MailboxBackup and DR298d
- 28 JunESET Enterprise with MDREndpoint protection307d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.