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Marsden Medical LLP

MAR184ActiveManaged contract

marsdenmedical.co.uk · Healthcare · Account manager Priya Raman

Microsoft 365Healthy22 hr agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
4 on a support contract
Not on contract
1
£324 a year at listed rates
Annual support value
£270
Contract 10906 · O3MAIN
Support calls
60
£1,068.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT73913Server - Sql1On contract
10906
£120
MJM001KwikStock stock control add-onT66043Server - Sql1On contract
10906
£15
COR1Job costing link
Version 4.1.11
T86403Server - Ap-HostOn contract
10906
£15
O3SFOOpera 3 System FoundationLIC 653412WorkstationsNot on contract—
O3NUSOpera 3 Current UsersLIC 714296WorkstationsOn contract
10906
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Opera 3 Current Users · Stacey Thomas · 31 Jul 2026
    On contract
  • Backup of the data directory verified
    KwikStock stock control add-on · Stacey Thomas · 18 Jul 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Current Users · Julie Herbert · 27 Jun 2026
    On contract
  • Invoice imported twice from the job system
    Bespoke job management system · Stacey Thomas · 13 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Julie Herbert · 08 Jun 2026
    £150
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Stacey Thomas · 05 Jun 2026
    £37.5
  • Stock take variance query
    Opera 3 System Foundation · Kelly Gregory · 23 Apr 2026
    £150
  • Invoice imported twice from the job system
    Opera 3 Current Users · Karen Taylor · 25 Mar 2026
    On contract
  • Nominal period end would not run
    Bespoke job management system · Stacey Thomas · 23 Mar 2026
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Anne-Marie Cable · 21 Mar 2026
    On contract
  • Year end routine walkthrough
    Bespoke job management system · Anne-Marie Cable · 11 Mar 2026
    On contract
  • Backup of the data directory verified
    Job costing link · Stacey Thomas · 17 Feb 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.