Software position
3 licensed products on the registerProducts
3
0 on a support contract
Not on contract
3
£330 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£337.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 12.6.5 | T47433 | Terminal server | Not on contract | — |
| AUT120 | AutoCAD LT Version 8.4.17 | T10690 | Terminal server | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 879782 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Report layout change requestedAdobe Acrobat Pro Enterprise · Stacey Thomas · 16 Aug 2026
- £112.5Backup of the data directory verifiedAutoCAD LT · Julie Herbert · 25 May 2025
- £18.75Email payslips would not clear — SQL service restartedBespoke job management system · Anne-Marie Cable · 01 May 2025
- £56.25Year end routine walkthroughAutoCAD LT · Julie Herbert · 07 Mar 2025
- £75Email payslips would not clear — SQL service restartedAutoCAD LT · Karen Taylor · 29 Jan 2025
- £37.5New user added and permissions setBespoke job management system · Julie Herbert · 06 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.