Software position
10 licensed products on the registerProducts
10
0 on a support contract
Not on contract
10
£540 a year at listed rates
Annual support value
£0
No software support contract
Support calls
11
£937.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T10257 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users | T65114 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T84368 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T24621 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 4.8.17 | T44812 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing | T26476 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 11.4.3 | T88690 | Server - Sql1 | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 4.7.0 | T86743 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T57742 | Terminal server | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 9.7.14 | T19094 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Year end routine walkthroughOpera 3 Sales Ledger · Stacey Thomas · 09 Aug 2026
- £18.75Email payslips would not clear — SQL service restartedOpera 3 Current Users · Stacey Thomas · 17 Apr 2026
- £112.5Report layout change requestedOpera 3 System Foundation · Karen Taylor · 22 Feb 2026
- £112.5Purchase order print alignmentOpera 3 System Foundation · Kelly Gregory · 19 Feb 2026
- £56.25Email payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Kelly Gregory · 02 Jan 2026
- £75Email payslips would not clear — SQL service restartedOpera 3 Payroll & HR · Kelly Gregory · 13 Dec 2025
- £18.75Purchase order print alignmentOpera 3 Sales Ledger · Kelly Gregory · 21 Aug 2025
- £150Nominal period end would not runOpera 3 System Foundation · Karen Taylor · 21 Mar 2025
- £75Report layout change requestedOpera 3 Purchase Order Processing · Anne-Marie Cable · 27 Dec 2024
- £56.25Email payslips would not clear — SQL service restartedOpera 3 Payroll & HR · Julie Herbert · 24 Dec 2024
- £150Report layout change requestedOpera 3 Stock Control · Karen Taylor · 30 Aug 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.