Showing this year · figures use the latest valid snapshot in the period.
Microsoft 365
Latest snapshot 23 Aug 2026Active users
177
6 disabled · 14 guests
Assigned licences
168
89% of 188 purchased
Available licences
20
Assignable without purchase
M365 active usage
86%
152 of 177 enabled users
Service and health
Support, contract and asset data from the DCS APIAssets in service
166
41 over four years old
Renewals in 90 days
1
Next: Amber Virtual Agent Per VM on 05 Oct 2026
Open support workload
9
163 eligible records in period
Average response
7.2 hr
71 quote, project and install records excluded
Not billed a year
£2,120
17 machines and 2 modules off contract
Customer health
67Needs review▲ 5
User count trend
01 Jan 2026 – 25 Aug 2026 · latest snapshot in each month
No change in period
Snapshot measure. Values are not summed across buckets. Source: Microsoft Graph, collected weekly.
Licence mix
Assigned licences at 23 Aug 2026
168
assigned
- Teams Essentials82
- Business Basic24
- Business Premium62
Microsoft 365 adoption trend
Share of enabled users active in each period
Microsoft usage reports can lag by up to 48 hours.
Licence utilisation
Assigned against purchased, by product
Support volume trend
Event measure, summed per bucket
71 excluded records
Excluded records are shown for volume context only and never affect response, resolution or SLA figures.
Asset age profile
In-service assets by age band
Expected lifecycle thresholds are configurable per asset class.