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Osgodby Surveyors Ltd

OSG203ActiveManaged contract

osgodbysurveyors.co.uk · Property · Account manager Rachel Byrne · Osgodby Holdings (head office of 3)

Microsoft 365Healthy27 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£50 a year at listed rates
Annual support value
£0
No software support contract
Support calls
26
£1,800 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 8.0.17
T38378Server - Sql1Not on contract—
SG50PRSage 50 Payroll
Version 7.0.18
T40951WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Julie Herbert · 24 Jul 2026
    £150
  • Backup of the data directory verified
    Sage 50 Payroll · Julie Herbert · 13 Jul 2026
    £56.25
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 04 Jul 2026
    £75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Kelly Gregory · 24 Jun 2026
    £37.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 22 May 2026
    £18.75
  • Report layout change requested
    Sage 50 Payroll · Kelly Gregory · 04 May 2026
    £56.25
  • New user added and permissions set
    Sage 50 Accounts Professional · Kelly Gregory · 10 Mar 2026
    £75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Stacey Thomas · 14 Dec 2025
    £112.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 05 Nov 2025
    £37.5
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Stacey Thomas · 20 Oct 2025
    £37.5
  • User locked out of the payroll company
    Sage 50 Payroll · Kelly Gregory · 19 Oct 2025
    £75
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 17 Oct 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.