Support agreementManaged contractPAN029-AGR359
Covered by a managed support agreement with an agreed SLA.
Customer since21 Jun 2022Response SLA2 hoursRateIncludedNotice90 daysMachines on contract72 of 74
2 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for PAN029Active contracts
6
0 expired or cancelled
Annual contract value
£18,893.12
Active lines only
Renewals within 90 days
0
£0
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9660 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 72 machines · 2 in service and off it → | 72 | 12 months 30d notice · auto-renews | 11 Jan 2027 in 139d | — | £8,743.8 £4,371.9 6 monthly | Scheduled | |
| 10134 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 53 seats | 12 months 30d notice · auto-renews | 23 May 2027 in 271d | — | £6,194.64 53 x £116.88 | Scheduled | |
| 10542 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 8 modules · 3 off it → | 8 | 12 months 30d notice | 30 May 2027 in 278d | — | £1,765 8 x £220.63 | Scheduled | |
| 10948 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 58 seats | 12 months 90d notice · auto-renews | 03 Jul 2027 in 312d | 28 Oct 2027 | £310.3 58 x £5.35 | Scheduled | |
| 11192 AVO100 | Backup and DR | M365 Amber Vault Storage per TB DCS | 1 | Rolling 60d notice · auto-renews | 15 May 2027 in 263d | — | £1,649.51 1 x £1,649.51 | Scheduled | |
| 11612 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 1 | 36 months 90d notice | 26 Apr 2027 in 244d | — | £229.87 1 x £229.87 | Scheduled |
Annual value by service line
Active contracts only
Managed support£8,743.8
Microsoft 365 licences£6,194.64
Software support£1,765
Backup and DR£1,649.51
Endpoint protection£310.3
Hardware maintenance£229.87
Next twelve months
Renewal dates in order
- 11 JanHardware 6 Mthly ContractManaged support139d
- 26 AprDCS EHC ML350 G9 24 x 7Hardware maintenance244d
- 15 MayM365 Amber Vault Storage per TBBackup and DR263d
- 23 MayMicrosoft 365 Business PremiumMicrosoft 365 licences271d
- 30 MayOpera 3 Annual LicenceSoftware support278d
- 03 JulESET PROTECT EntryEndpoint protection312d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.