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Pannal Insurance Group

PAN029ActiveManaged contract

pannalinsurance.co.uk · Insurance · Account manager Rachel Byrne

Microsoft 365Partial13 days agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

11 licensed products on the register
Products
11
8 on a support contract
Not on contract
3
£170 a year at listed rates
Annual support value
£1,765
Contract 10542 · O3MAIN
Support calls
12
£318.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 7.4.0
T10701Server - Sql1Not on contract—
O3NUSOpera 3 Current UsersT36321Server - Sql1On contract
10542
£375
O3SALOpera 3 Sales Ledger
Version 11.6.4
T51224Server - Ap-HostNot on contract—
O3PUROpera 3 Purchase Ledger
Version 5.7.15
T47668Server - Sql1On contract
10542
£40
O3NOMOpera 3 Nominal Ledger
Version 3.6.0
T58581Terminal serverOn contract
10542
£150
O3INVOpera 3 InvoicingT33175WorkstationsOn contract
10542
£150
O3POPOpera 3 Purchase Order ProcessingT88757Terminal serverOn contract
10542
£375
O3SCTOpera 3 Stock ControlT95114Server - Sql1On contract
10542
£150
O3COSOpera 3 CostingT74143Terminal serverOn contract
10542
£150
ADO076Adobe Acrobat Pro EnterpriseLIC 965135WorkstationsNot on contract—
AUT120AutoCAD LTLIC 921590WorkstationsOn contract
10542
£375

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 07 Jun 2026
    £112.5
  • Stock take variance query
    Opera 3 Purchase Order Processing · Julie Herbert · 30 May 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Anne-Marie Cable · 18 Apr 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Nominal Ledger · Anne-Marie Cable · 04 Apr 2026
    On contract
  • Purchase order print alignment
    Opera 3 Purchase Ledger · Julie Herbert · 28 Nov 2025
    On contract
  • Nominal period end would not run
    Opera 3 System Foundation · Karen Taylor · 22 Sep 2025
    £18.75
  • Nominal period end would not run
    AutoCAD LT · Julie Herbert · 29 Mar 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Costing · Stacey Thomas · 29 Mar 2025
    On contract
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Karen Taylor · 03 Mar 2025
    £37.5
  • Year end routine walkthrough
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 29 Jan 2025
    £75
  • Year end routine walkthrough
    Opera 3 System Foundation · Karen Taylor · 02 Nov 2024
    £56.25
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Anne-Marie Cable · 07 Oct 2024
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.