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Pannal Insurance Group

PAN029ActiveManaged contract

pannalinsurance.co.uk · Insurance · Account manager Rachel Byrne

Microsoft 365Partial13 days agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Customer timeline

Sync milestones, licence and user movement, equipment changes, findings, opportunities and generated packs — aggregated so routine activity does not become noise.

  1. Finding raised: 32 in-service assets are out of warrantyAlerts
    Device lifecycle · warning · AST-WARRANTY-EXPIRED
    20 Aug 2026
  2. Technical Review pack generatedReports
    Generated by Dan Okafor · customer-facing classification.
    16 Aug 2026
  3. Microsoft 365 sync partialSync
    Datasets: users, licences, usage reports. Auth mode gdap.
    12 Aug 2026
  4. 3 users added this monthUsers
    User count moved from 76 to 79.
    28 Jul 2026
  5. Finding raised: OneDrive adoption at 38% of enabled usersAlerts
    Adoption · information · ADO-ONEDRIVE
    26 Jul 2026
  6. Pipeline: Business Premium licence uplift — Open / OtherOpportunities
    Owner Ben King. Chasing. Next with Account Manager.
    22 Jul 2026
  7. 2 assets added to inventoryAssets
    Recorded by the operational source system.
    15 Jul 2026
  8. 3 users added this monthUsers
    User count moved from 72 to 75.
    28 Jun 2026
  9. Added 4 licencesLicensing
    Purchased total 85 → 89.
    07 Jun 2026
  10. 3 users added this monthUsers
    User count moved from 69 to 72.
    28 May 2026
  11. Finding raised: 17 devices beyond their expected lifecycleAlerts
    Device lifecycle · warning · AST-AGE
    08 May 2026
  12. Finding raised: 22 devices on a legacy operating system buildAlerts
    Device lifecycle · warning · AST-OS-LEGACY
    08 May 2026
  13. Finding raised: 4 warranties expire within 90 daysAlerts
    Device lifecycle · information · AST-WARRANTY-SOON
    01 May 2026
  14. Executive Review pack generatedReports
    Generated by Ellie Marsh · customer-facing classification.
    28 Apr 2026
  15. Finding raised: Email security is not on a DCS contractAlerts
    Security validation · information · CON-NO-EMAIL-SECURITY
    28 Apr 2026
  16. Licensing Review pack generatedReports
    Generated by Dan Okafor · customer-facing classification.
    30 Mar 2026
  17. 6 users removed this monthUsers
    User count moved from 76 to 70.
    28 Mar 2026
  18. Executive Review pack generatedReports
    Generated by Priya Raman · customer-facing classification.
    27 Mar 2026
  19. 2 assets added to inventoryAssets
    Recorded by the operational source system.
    15 Feb 2026
  20. 3 users removed this monthUsers
    User count moved from 80 to 77.
    28 Jan 2026
  21. 5 assets added to inventoryAssets
    Recorded by the operational source system.
    15 Jan 2026
  22. Support Review pack generatedReports
    Generated by Tom Whitfield · customer-facing classification.
    12 Jan 2026

Events in view

22 of 41 recorded events

iHow the timeline is builtShow
Routine movement is aggregated rather than listed one event at a time — “12 users added this month” instead of twelve separate cards. Sync milestones, licence changes, equipment, findings, opportunities and generated packs all feed the same list.