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Pinnacle Recruitment

PIN013ActiveManaged contract

pinnacle-rec.co.uk · Recruitment · Account manager Tom Whitfield

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy5 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

8 licensed products on the register
Products
8
7 on a support contract
Not on contract
1
£10 a year at listed rates
Annual support value
£945
Contract 10957 · SOFT
Support calls
9
£168.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT78635WorkstationsOn contract
10957
£180
O3NUSOpera 3 Current UsersT96773Server - Ap-HostOn contract
10957
£150
O3SALOpera 3 Sales Ledger
Version 11.0.4
T61834Server - Sql1On contract
10957
£15
O3PUROpera 3 Purchase Ledger
Version 9.2.14
T20777Server - Sql1On contract
10957
£225
O3NOMOpera 3 Nominal LedgerT29772Terminal serverOn contract
10957
£15
O3INVOpera 3 InvoicingT92785Server - Ap-HostNot on contract—
O3POPOpera 3 Purchase Order Processing
Version 11.9.4
T39163Server - Sql1On contract
10957
£180
O3SCTOpera 3 Stock ControlT61786Server - Sql1On contract
10957
£180

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Kelly Gregory · 21 Jul 2026
    On contract
  • Report layout change requested
    Opera 3 Invoicing · Julie Herbert · 16 Feb 2026
    £112.5
  • User locked out of the payroll company
    Opera 3 Purchase Order Processing · Kelly Gregory · 08 Jan 2026
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Kelly Gregory · 16 Dec 2025
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Kelly Gregory · 12 Apr 2025
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Order Processing · Julie Herbert · 12 Jan 2025
    On contract
  • Year end routine walkthrough
    Opera 3 Sales Ledger · Anne-Marie Cable · 10 Jan 2025
    On contract
  • Stock take variance query
    Opera 3 Invoicing · Anne-Marie Cable · 21 Dec 2024
    £56.25
  • Purchase order print alignment
    Opera 3 Purchase Order Processing · Kelly Gregory · 23 Nov 2024
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.