Skip to content
DCS
PR

Quarryhill Medical Trust

QUA086ActiveManaged contract

quarryhillmedical.co.uk · Healthcare · Account manager Priya Raman · Quarryhill Care Group (head office of 6)

Microsoft 365Healthy2 days agoSupport & assets (SQL)Healthy12 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£200 a year at listed rates
Annual support value
£0
No software support contract
Support calls
51
£4,331.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 6.1.11
T64007Server - Sql1Not on contract—
SG50PRSage 50 PayrollT41887Server - Ap-HostNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 03 Aug 2026
    £150
  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 28 Jul 2026
    £56.25
  • Year end routine walkthrough
    Sage 50 Payroll · Stacey Thomas · 23 Jul 2026
    £150
  • New user added and permissions set
    Sage 50 Payroll · Karen Taylor · 18 Jul 2026
    £75
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Anne-Marie Cable · 07 Jun 2026
    £18.75
  • Report layout change requested
    Sage 50 Payroll · Anne-Marie Cable · 05 Jun 2026
    £112.5
  • Purchase order print alignment
    Sage 50 Payroll · Karen Taylor · 05 May 2026
    £37.5
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Kelly Gregory · 27 Apr 2026
    £112.5
  • Year end routine walkthrough
    Sage 50 Accounts Professional · Stacey Thomas · 05 Apr 2026
    £112.5
  • Stock take variance query
    Sage 50 Payroll · Kelly Gregory · 12 Mar 2026
    £75
  • New user added and permissions set
    Sage 50 Accounts Professional · Anne-Marie Cable · 06 Mar 2026
    £37.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Karen Taylor · 23 Feb 2026
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.