Software position
13 licensed products on the registerProducts
13
12 on a support contract
Not on contract
1
£40 a year at listed rates
Annual support value
£2,510
Contract 10454 · MJM002
Support calls
6
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T36211 | Workstations | On contract 10454 | £120 |
| O3NUS | Opera 3 Current Users Version 7.2.11 | T28084 | Terminal server | On contract 10454 | £250 |
| O3SAL | Opera 3 Sales Ledger Version 5.6.2 | T98391 | Workstations | On contract 10454 | £120 |
| O3PUR | Opera 3 Purchase Ledger Version 5.8.0 | T95603 | Workstations | On contract 10454 | £375 |
| O3NOM | Opera 3 Nominal Ledger | T60451 | Terminal server | On contract 10454 | £120 |
| O3INV | Opera 3 Invoicing Version 12.4.15 | T76938 | Workstations | On contract 10454 | £300 |
| O3POP | Opera 3 Purchase Order Processing Version 7.8.9 | T72532 | Terminal server | On contract 10454 | £150 |
| O3SCT | Opera 3 Stock Control | T34649 | Server - Sql1 | On contract 10454 | £180 |
| O3COS | Opera 3 Costing Version 6.1.12 | T11789 | Server - Sql1 | On contract 10454 | £375 |
| O3PAY | Opera 3 Payroll & HR Version 11.0.15 | T46615 | Server - Sql1 | On contract 10454 | £180 |
| O3REP | Opera 3 Reporter Version 3.8.4 | T89014 | Server - Sql1 | On contract 10454 | £300 |
| LEC001 | Bespoke job management system | LIC 321511 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 988852 | Workstations | On contract 10454 | £40 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractUser locked out of the payroll companyOpera 3 Costing · Kelly Gregory · 06 Aug 2026
- On contractStock take variance queryOpera 3 System Foundation · Karen Taylor · 10 Jul 2026
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Sales Ledger · Stacey Thomas · 15 Jun 2025
- On contractBackup of the data directory verifiedOpera 3 Purchase Order Processing · Stacey Thomas · 18 May 2025
- On contractYear end routine walkthroughOpera 3 Purchase Order Processing · Karen Taylor · 13 Mar 2025
- On contractYear end routine walkthroughOpera 3 Costing · Anne-Marie Cable · 06 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.