Software position
6 licensed products on the registerProducts
6
0 on a support contract
Not on contract
6
£660 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£525 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T43147 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T35497 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 3.0.17 | T29054 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 2.2.15 | T75174 | Workstations | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 227821 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 730093 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Backup of the data directory verifiedSage 50 Accounts Professional · Kelly Gregory · 21 Aug 2026
- £112.5Email payslips would not clear — SQL service restartedOpera 3 Purchase Ledger · Kelly Gregory · 25 Apr 2026
- £56.25New user added and permissions setOpera 3 System Foundation · Kelly Gregory · 24 Nov 2025
- £75Year end routine walkthroughOpera 3 Sales Ledger · Kelly Gregory · 18 Oct 2025
- £56.25Nominal period end would not runOpera 3 System Foundation · Stacey Thomas · 29 Mar 2025
- £150Email payslips would not clear — SQL service restartedOpera 3 System Foundation · Stacey Thomas · 20 Feb 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.