Support agreementManaged contractRAV498-AGR411
Covered by a managed support agreement with an agreed SLA.
Customer since15 Sep 2022Response SLA4 hoursRateIncludedNotice60 daysMachines on contract89 of 92
3 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for RAV498Active contracts
5
0 expired or cancelled
Annual contract value
£28,436.87
Active lines only
Renewals within 90 days
1
£10,869.88
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9823 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 89 machines · 3 in service and off it → | 89 | Rolling 60d notice · auto-renews | 10 Nov 2026 in 77d | 27 Mar 2027 | £10,869.88 £5,434.94 6 monthly | Due in 90 days | |
| 10135 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 3 | 12 months 30d notice | 06 Aug 2027 in 346d | 15 Dec 2027 | £7,996.26 3 x £2,665.42 | Scheduled | |
| 10364 M365BP | Microsoft 365 licences | Microsoft 365 Business Premium Microsoft | 63 seats | 36 months 60d notice | 24 May 2027 in 272d | 01 Aug 2027 | £6,383.16 63 x £101.32 | Scheduled | |
| 10878 AVR035 | Backup and DR | Amber Vault Cloud Backup 3.5TB DCS | 1 | 36 months 30d notice | 24 Mar 2027 in 211d | — | £2,883.37 1 x £2,883.37 | Scheduled | |
| 11356 PRO104 | Hardware maintenance | DCS EHC ML350 G9 24 x 7 DCS | 1 | 12 months 60d notice | 15 Dec 2026 in 112d | — | £304.2 1 x £304.2 | Scheduled |
Annual value by service line
Active contracts only
Managed support£18,866.14
Microsoft 365 licences£6,383.16
Backup and DR£2,883.37
Hardware maintenance£304.2
Next twelve months
Renewal dates in order
- 10 NovHardware 6 Mthly ContractManaged support77d
- 15 DecDCS EHC ML350 G9 24 x 7Hardware maintenance112d
- 24 MarAmber Vault Cloud Backup 3.5TBBackup and DR211d
- 24 MayMicrosoft 365 Business PremiumMicrosoft 365 licences272d
- 06 AugAnnual Additional Server MonitoringManaged support346d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.