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DCS
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Ravenscroft Publishing Group

RAV498ActiveManaged contract

ravenscroftpublishing.co.uk · Publishing · Account manager Tom Whitfield

Microsoft 365Healthy4 days agoSupport & assets (SQL)Partial18 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

2 licensed products on the register
Products
2
0 on a support contract
Not on contract
2
£50 a year at listed rates
Annual support value
£0
No software support contract
Support calls
13
£1,068.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 11.7.9
T78256Terminal serverNot on contract—
SG50PRSage 50 PayrollT20278Server - Sql1Not on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Payroll · Julie Herbert · 06 Aug 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Anne-Marie Cable · 08 Jun 2026
    £56.25
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 21 Apr 2026
    £150
  • Report layout change requested
    Sage 50 Accounts Professional · Kelly Gregory · 04 Apr 2026
    £112.5
  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 09 Mar 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Sage 50 Accounts Professional · Karen Taylor · 25 Feb 2026
    £56.25
  • Report layout change requested
    Sage 50 Payroll · Kelly Gregory · 10 Feb 2026
    £18.75
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Kelly Gregory · 02 Feb 2026
    £112.5
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Julie Herbert · 30 Nov 2025
    £37.5
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Anne-Marie Cable · 21 Oct 2025
    £18.75
  • Nominal period end would not run
    Sage 50 Payroll · Anne-Marie Cable · 10 Oct 2025
    £112.5
  • New user added and permissions set
    Sage 50 Payroll · Kelly Gregory · 08 Jul 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.