Support agreementManaged contractRAV645-AGR559
Covered by a managed support agreement with an agreed SLA.
Customer since12 Jan 2023Response SLA8 hoursRateIncludedNotice90 daysMachines on contract33 of 36
3 in-service machines are not on a contractSee which machines →
Contract position
8 contract records for RAV645Active contracts
7
1 expired or cancelled
Annual contract value
£27,001.36
Active lines only
Renewals within 90 days
1
£1,098
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9860 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 33 machines · 3 in service and off it → | 33 | 36 months 60d notice | 26 Nov 2026 in 93d | 22 Jun 2027 | £3,906.72 £976.68 quarterly | Scheduled | |
| 10233 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | Rolling 30d notice · auto-renews | 30 Apr 2027 in 248d | 26 Aug 2027 | £2,151.19 1 x £2,151.19 · 12.5% off | Scheduled | |
| 10689 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 43 seats | 36 months 90d notice · auto-renews | 05 Apr 2026 142d ago | — | £6,014.41 43 x £139.87 · 10% off | Lapsed | |
| 10886 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 8 modules · 3 off it → | 8 | 36 months 60d notice · auto-renews | 23 Nov 2026 in 90d | 27 Jun 2027 | £1,098 8 x £137.25 | Due in 90 days | |
| 11181 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 34 seats | 12 months 60d notice | 27 Jan 2027 in 155d | — | £179.52 34 x £5.28 · 5% off | Scheduled | |
| 11701 HOR004 | Email security | HornetSecurity 365 T P Business Hornetsecurity | 34 seats | 12 months 30d notice | 04 Dec 2026 in 101d | — | £63.24 34 x £1.86 | Scheduled | |
| 11981 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 36 months 30d notice | 20 Jan 2027 in 148d | 12 May 2027 | £2,154.07 1 x £2,154.07 · 5% off | Scheduled | |
| 12390 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 7 | 12 months 90d notice | 21 Dec 2026 in 118d | — | £17,448.62 7 x £2,492.66 | Scheduled |
Annual value by service line
Active contracts only
Telephony£17,448.62
Managed support£6,057.91
Software support£3,202.38
Backup and DR£2,154.07
Endpoint protection£179.52
Email security£63.24
Next twelve months
Renewal dates in order
- 23 NovOpera 3 Annual LicenceSoftware support90d
- 26 NovHardware Quarterly ContractManaged support93d
- 04 DecHornetSecurity 365 T P BusinessEmail security101d
- 21 Dec3CX Hosted PBXTelephony118d
- 20 JanAmber Virtual Agent Per VMBackup and DR148d
- 27 JanESET Enterprise with MDREndpoint protection155d
- 30 AprAnnual DCS Remote Server MonitoringManaged support248d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.