Software position
11 licensed products on the registerProducts
11
8 on a support contract
Not on contract
3
£465 a year at listed rates
Annual support value
£1,098
Contract 10886 · O3MAIN
Support calls
7
£56.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T23088 | Terminal server | On contract 10886 | £60 |
| O3NUS | Opera 3 Current Users Version 2.5.17 | T52981 | Server - Ap-Host | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 5.7.15 | T85033 | Server - Ap-Host | On contract 10886 | £15 |
| O3PUR | Opera 3 Purchase Ledger | T65457 | Workstations | On contract 10886 | £150 |
| O3NOM | Opera 3 Nominal Ledger Version 9.8.2 | T64787 | Server - Ap-Host | On contract 10886 | £200 |
| O3INV | Opera 3 Invoicing | T78330 | Terminal server | On contract 10886 | £240 |
| O3POP | Opera 3 Purchase Order Processing | T53006 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 3.1.20 | T80482 | Server - Ap-Host | On contract 10886 | £20 |
| O3COS | Opera 3 Costing Version 11.8.1 | T10007 | Server - Ap-Host | On contract 10886 | £150 |
| LEC001 | Bespoke job management system | LIC 436122 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on | LIC 522771 | Workstations | On contract 10886 | £263 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £56.25Nominal period end would not runOpera 3 Current Users · Julie Herbert · 19 Jul 2026
- On contractBackup of the data directory verifiedKwikStock stock control add-on · Julie Herbert · 20 Sep 2025
- On contractEmail payslips would not clear — SQL service restartedOpera 3 Nominal Ledger · Julie Herbert · 14 Sep 2025
- On contractYear end routine walkthroughOpera 3 Sales Ledger · Anne-Marie Cable · 11 May 2025
- On contractInvoice imported twice from the job systemOpera 3 System Foundation · Julie Herbert · 25 Apr 2025
- On contractBackup of the data directory verifiedOpera 3 Sales Ledger · Kelly Gregory · 08 Mar 2025
- On contractStock take variance queryKwikStock stock control add-on · Karen Taylor · 25 Jan 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.