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Redwing Logistics

RED057ActiveManaged contract

redwinglogistics.com · Logistics · Account manager Ellie Marsh

Microsoft 365Healthy12 hr agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
0 on a support contract
Not on contract
4
£230 a year at listed rates
Annual support value
£0
No software support contract
Support calls
29
£2,062.5 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT67130Server - Sql1Not on contract—
SG50PRSage 50 Payroll
Version 2.5.16
T16251Server - Sql1Not on contract—
O3SFOOpera 3 System FoundationLIC 153923WorkstationsNot on contract—
O3NUSOpera 3 Current UsersLIC 989044WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Sage 50 Payroll · Karen Taylor · 10 Aug 2026
    £37.5
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Kelly Gregory · 28 May 2026
    £18.75
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 22 May 2026
    £18.75
  • Report layout change requested
    Opera 3 System Foundation · Karen Taylor · 11 May 2026
    £37.5
  • Stock take variance query
    Opera 3 System Foundation · Anne-Marie Cable · 27 Apr 2026
    £37.5
  • Email payslips would not clear — SQL service restarted
    Opera 3 Current Users · Julie Herbert · 18 Apr 2026
    £112.5
  • New user added and permissions set
    Opera 3 System Foundation · Stacey Thomas · 02 Mar 2026
    £150
  • User locked out of the payroll company
    Opera 3 System Foundation · Julie Herbert · 05 Feb 2026
    £75
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Karen Taylor · 21 Jan 2026
    £18.75
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Kelly Gregory · 04 Jan 2026
    £150
  • Purchase order print alignment
    Sage 50 Accounts Professional · Karen Taylor · 26 Dec 2025
    £150
  • Backup of the data directory verified
    Opera 3 System Foundation · Stacey Thomas · 21 Nov 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.