Support agreementTime and materialsRIC387-AGR899
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since08 Aug 2022Response SLANo SLARate£85/hrNotice—Machines on contract0 of 15
15 in-service machines are not on a contractSee which machines →
Contract position
3 contract records for RIC387Active contracts
3
0 expired or cancelled
Annual contract value
£2,854.5
Active lines only
Renewals within 90 days
1
£21.56
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9809 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 9 seats | 36 months 60d notice · auto-renews | 20 Aug 2027 in 360d | — | £1,733.67 9 x £192.63 | Scheduled | |
| 10258 CYB002 | Endpoint protection | Patch Manager Servers Ann Subscription DCS | 7 seats | Rolling 30d notice · auto-renews | 24 Oct 2026 in 60d | — | £21.56 7 x £3.08 · 5% off | Due in 90 days | |
| 10702 AVR035 | Backup and DR | Amber Vault Cloud Backup 3.5TB DCS | 1 | 12 months 30d notice | 09 Dec 2026 in 106d | — | £1,099.27 1 x £1,099.27 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£1,733.67
Backup and DR£1,099.27
Endpoint protection£21.56
Next twelve months
Renewal dates in order
- 24 OctPatch Manager Servers Ann SubscriptionEndpoint protection60d
- 09 DecAmber Vault Cloud Backup 3.5TBBackup and DR106d
- 20 AugAdobe Acrobat Pro EnterpriseMicrosoft 365 licences360d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.