Software position
9 licensed products on the registerProducts
9
0 on a support contract
Not on contract
9
£920 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£600 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 10.0.13 | T32604 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 8.0.12 | T43641 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 2.9.8 | T83553 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 12.5.10 | T89383 | Server - Sql1 | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 2.0.4 | T81759 | Server - Sql1 | Not on contract | — |
| O3INV | Opera 3 Invoicing | T47671 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 5.4.3 | T16144 | Server - Sql1 | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T17971 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T89621 | Server - Ap-Host | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150User locked out of the payroll companyOpera 3 Stock Control · Julie Herbert · 29 May 2026
- £112.5New user added and permissions setOpera 3 Current Users · Julie Herbert · 10 Mar 2026
- £56.25User locked out of the payroll companyOpera 3 Stock Control · Kelly Gregory · 11 Feb 2026
- £150New user added and permissions setOpera 3 Stock Control · Julie Herbert · 21 Oct 2025
- £18.75Stock take variance queryOpera 3 Sales Ledger · Stacey Thomas · 06 Sep 2025
- £112.5Year end routine walkthroughOpera 3 Nominal Ledger · Julie Herbert · 11 Apr 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.