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Rothwell Motors Associates

ROT586ActiveManaged contract

rothwellmotors.co.uk · Automotive · Account manager Ellie Marsh · Rothwell Holdings (site of 4)

Microsoft 365Healthy32 hr agoSupport & assets (SQL)Healthy10 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£330 a year at listed rates
Annual support value
£0
No software support contract
Support calls
11
£806.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts Professional
Version 8.9.19
T10439Terminal serverNot on contract—
SG50PRSage 50 Payroll
Version 3.9.5
T31564Server - Ap-HostNot on contract—
ADO076Adobe Acrobat Pro EnterpriseLIC 655470WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Sage 50 Accounts Professional · Anne-Marie Cable · 13 Jul 2026
    £150
  • User locked out of the payroll company
    Adobe Acrobat Pro Enterprise · Kelly Gregory · 08 Feb 2026
    £56.25
  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Stacey Thomas · 31 Jan 2026
    £56.25
  • Report layout change requested
    Sage 50 Payroll · Anne-Marie Cable · 07 Nov 2025
    £75
  • New user added and permissions set
    Sage 50 Payroll · Julie Herbert · 02 Oct 2025
    £112.5
  • Email payslips would not clear — SQL service restarted
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 19 Jun 2025
    £37.5
  • Report layout change requested
    Sage 50 Payroll · Julie Herbert · 28 Apr 2025
    £75
  • Year end routine walkthrough
    Sage 50 Payroll · Kelly Gregory · 11 Mar 2025
    £37.5
  • Invoice imported twice from the job system
    Adobe Acrobat Pro Enterprise · Anne-Marie Cable · 22 Jan 2025
    £18.75
  • Nominal period end would not run
    Sage 50 Accounts Professional · Anne-Marie Cable · 08 Dec 2024
    £75
  • Backup of the data directory verified
    Adobe Acrobat Pro Enterprise · Julie Herbert · 04 Nov 2024
    £112.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.