Software position
11 licensed products on the registerProducts
11
0 on a support contract
Not on contract
11
£1,055 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£412.5 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 6.1.11 | T91224 | Server - Sql1 | Not on contract | — |
| O3NUS | Opera 3 Current Users | T90162 | Terminal server | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger Version 12.2.6 | T44391 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T47247 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T15416 | Workstations | Not on contract | — |
| O3INV | Opera 3 Invoicing | T45017 | Terminal server | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T33906 | Terminal server | Not on contract | — |
| O3SCT | Opera 3 Stock Control Version 3.2.20 | T88506 | Workstations | Not on contract | — |
| O3COS | Opera 3 Costing | T35984 | Server - Sql1 | Not on contract | — |
| SG50AC | Sage 50 Accounts Professional | LIC 534036 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 529205 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £150Stock take variance queryOpera 3 Invoicing · Karen Taylor · 27 Jul 2026
- £37.5Nominal period end would not runSage 50 Accounts Professional · Anne-Marie Cable · 15 Jul 2026
- £18.75Stock take variance querySage 50 Payroll · Anne-Marie Cable · 06 Dec 2025
- £18.75Purchase order print alignmentOpera 3 Invoicing · Anne-Marie Cable · 05 Nov 2025
- £150Stock take variance queryOpera 3 Sales Ledger · Karen Taylor · 27 Apr 2025
- £37.5Year end routine walkthroughSage 50 Payroll · Kelly Gregory · 02 Apr 2025
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.