Software position
3 licensed products on the registerProducts
3
2 on a support contract
Not on contract
1
£120 a year at listed rates
Annual support value
£455
Contract 10402 · O3MAIN
Support calls
6
£150 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| SG50AC | Sage 50 Accounts Professional | T17540 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll Version 5.9.12 | T57690 | Server - Sql1 | On contract 10402 | £80 |
| LEC001 | Bespoke job management system | LIC 512167 | Workstations | On contract 10402 | £375 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentSage 50 Payroll · Karen Taylor · 13 Jul 2026
- £112.5Stock take variance querySage 50 Accounts Professional · Anne-Marie Cable · 05 Jun 2026
- On contractBackup of the data directory verifiedSage 50 Payroll · Kelly Gregory · 22 May 2026
- On contractPurchase order print alignmentBespoke job management system · Stacey Thomas · 13 May 2025
- £37.5Report layout change requestedSage 50 Accounts Professional · Julie Herbert · 07 Mar 2025
- On contractBackup of the data directory verifiedBespoke job management system · Stacey Thomas · 11 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.