Software position
4 licensed products on the registerProducts
4
2 on a support contract
Not on contract
2
£255 a year at listed rates
Annual support value
£270
Contract 10167 · O3MAIN
Support calls
6
£131.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| ADO076 | Adobe Acrobat Pro Enterprise Version 9.4.7 | T48328 | Terminal server | On contract 10167 | £120 |
| AUT120 | AutoCAD LT Version 3.4.8 | T86861 | Terminal server | On contract 10167 | £150 |
| SG50AC | Sage 50 Accounts Professional | LIC 375028 | Workstations | Not on contract | — |
| SG50PR | Sage 50 Payroll | LIC 435161 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £18.75User locked out of the payroll companySage 50 Accounts Professional · Karen Taylor · 27 Jul 2026
- £37.5Email payslips would not clear — SQL service restartedSage 50 Accounts Professional · Kelly Gregory · 17 Jun 2026
- On contractNew user added and permissions setAutoCAD LT · Kelly Gregory · 07 Dec 2025
- £75Report layout change requestedSage 50 Payroll · Anne-Marie Cable · 01 Apr 2025
- On contractNew user added and permissions setAutoCAD LT · Julie Herbert · 28 Nov 2024
- On contractStock take variance queryAutoCAD LT · Kelly Gregory · 03 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.