Software position
7 licensed products on the registerProducts
7
0 on a support contract
Not on contract
7
£1,000 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£581.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 3.7.5 | T49014 | Server - Ap-Host | Not on contract | — |
| O3NUS | Opera 3 Current Users | T13713 | Terminal server | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T90020 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T36322 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger Version 8.2.3 | T84331 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing | T23036 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 4.6.20 | T56676 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Report layout change requestedOpera 3 System Foundation · Anne-Marie Cable · 21 Jul 2026
- £56.25Purchase order print alignmentOpera 3 Invoicing · Julie Herbert · 03 Apr 2026
- £150Backup of the data directory verifiedOpera 3 System Foundation · Karen Taylor · 26 Nov 2025
- £150Year end routine walkthroughOpera 3 Invoicing · Stacey Thomas · 31 Aug 2025
- £37.5New user added and permissions setOpera 3 Purchase Ledger · Julie Herbert · 04 Feb 2025
- £112.5Email payslips would not clear — SQL service restartedOpera 3 Purchase Order Processing · Julie Herbert · 06 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.