Skip to content
DCS
PR

Tockwith Retail Ltd

TOC320ActiveTime and materials

tockwithretail.co.uk · Retail · Account manager Rachel Byrne

Microsoft 365Healthy12 hr agoSupport & assets (SQL)Healthy16 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Customer timeline

Sync milestones, licence and user movement, equipment changes, findings, opportunities and generated packs — aggregated so routine activity does not become noise.

  1. Microsoft 365 sync successSync
    Datasets: users, licences, usage reports. Auth mode gdap.
    24 Aug 2026
  2. Finding raised: 17 assigned-capable licences unusedAlerts
    Licensing · information · LIC-UNDERUSED
    11 Aug 2026
  3. 2 users added this monthUsers
    User count moved from 16 to 18.
    28 Jul 2026
  4. Pipeline: Server refresh - 2x HPE DL360 + backup — On HoldOpportunities
    Owner Barry Rankin. On hold. Next with DCS.
    19 Jul 2026
  5. Finding raised: 24 machines supported on a time and materials basisAlerts
    Support · information · CON-NO-MANAGED
    18 Jul 2026
  6. Technical Review pack generatedReports
    Generated by Priya Raman · customer-facing classification.
    13 Jul 2026
  7. Finding raised: 1 contract up for renewal within 90 daysAlerts
    Support · information · CON-RENEWAL-DUE
    12 Jul 2026
  8. Removed 4 licencesLicensing
    Purchased total 36 → 32.
    12 Jul 2026
  9. Finding raised: 10 in-service assets are out of warrantyAlerts
    Device lifecycle · warning · AST-WARRANTY-EXPIRED
    10 Jun 2026
  10. Finding raised: Backup and DR is not on a DCS contractAlerts
    Security validation · information · CON-NO-BACKUP-AND-DR
    31 May 2026
  11. Licensing Review pack generatedReports
    Generated by Rachel Byrne · customer-facing classification.
    27 May 2026
  12. Added 7 licencesLicensing
    Purchased total 29 → 36.
    10 May 2026
  13. Finding raised: Email security is not on a DCS contractAlerts
    Security validation · information · CON-NO-EMAIL-SECURITY
    27 Apr 2026
  14. Support Review pack generatedReports
    Generated by Priya Raman · customer-facing classification.
    09 Apr 2026
  15. Technical Review pack generatedReports
    Generated by Ellie Marsh · customer-facing classification.
    05 Apr 2026
  16. Licensing Review pack generatedReports
    Generated by Ellie Marsh · customer-facing classification.
    04 Jan 2026

Events in view

16 of 28 recorded events

iHow the timeline is builtShow
Routine movement is aggregated rather than listed one event at a time — “12 users added this month” instead of twelve separate cards. Sync milestones, licence changes, equipment, findings, opportunities and generated packs all feed the same list.