Support agreementTime and materialsULV728-AGR783
Support is billed by the hour. No SLA commitment and no proactive cover.
Customer since17 Oct 2022Response SLANo SLARate£85/hrNotice—Machines on contract0 of 89
89 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for ULV728Active contracts
5
0 expired or cancelled
Annual contract value
£36,637.14
Active lines only
Renewals within 90 days
1
£2,754.43
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9822 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 107 seats | 36 months 30d notice | 30 Mar 2027 in 217d | — | £20,745.16 107 x £193.88 | Scheduled | |
| 10025 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 36 months 90d notice | 14 Feb 2027 in 173d | 14 Aug 2027 | £1,750.85 1 x £1,750.85 | Scheduled | |
| 10702 AVA001 | Backup and DR | Amber Virtual Agent Per VM DCS | 1 | 12 months 60d notice | 19 Oct 2026 in 55d | — | £2,754.43 1 x £2,754.43 | Due in 90 days | |
| 11014 CON500 | Connectivity | Leased line 500Mb Zen | 6 | 12 months 60d notice · auto-renews | 26 Feb 2027 in 185d | — | £8,924.88 6 x £1,487.48 | Scheduled | |
| 11156 TEL3CX | Telephony | 3CX Hosted PBX 3CX | 1 | 12 months 90d notice · auto-renews | 12 May 2027 in 260d | — | £2,461.82 1 x £2,461.82 | Scheduled |
Annual value by service line
Active contracts only
Microsoft 365 licences£20,745.16
Connectivity£8,924.88
Backup and DR£2,754.43
Telephony£2,461.82
Email security£1,750.85
Next twelve months
Renewal dates in order
- 19 OctAmber Virtual Agent Per VMBackup and DR55d
- 14 FebCyber Security Awareness inc GDPREmail security173d
- 26 FebLeased line 500MbConnectivity185d
- 30 MarAdobe Acrobat Pro EnterpriseMicrosoft 365 licences217d
- 12 May3CX Hosted PBXTelephony260d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.