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Ulverston Pharmacy Associates

ULV728SuspendedTime and materials

ulverstonpharmacy.co.uk · Healthcare · Account manager Ellie Marsh · Ulverston Care Group (head office of 5)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
0 on a support contract
Not on contract
3
£450 a year at listed rates
Annual support value
£0
No software support contract
Support calls
18
£1,256.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 11.8.17
T99740Server - Ap-HostNot on contract—
MJM001KwikStock stock control add-on
Version 7.5.10
T46563Server - Ap-HostNot on contract—
COR1Job costing linkT27074Terminal serverNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Bespoke job management system · Anne-Marie Cable · 29 Jul 2026
    £37.5
  • Nominal period end would not run
    KwikStock stock control add-on · Stacey Thomas · 23 Jul 2026
    £18.75
  • Stock take variance query
    Bespoke job management system · Stacey Thomas · 13 Jul 2026
    £75
  • User locked out of the payroll company
    Job costing link · Kelly Gregory · 07 Apr 2026
    £18.75
  • Report layout change requested
    Bespoke job management system · Anne-Marie Cable · 31 Mar 2026
    £150
  • Backup of the data directory verified
    Bespoke job management system · Stacey Thomas · 02 Mar 2026
    £75
  • Stock take variance query
    KwikStock stock control add-on · Stacey Thomas · 26 Jan 2026
    £56.25
  • Report layout change requested
    Job costing link · Karen Taylor · 24 Jan 2026
    £56.25
  • Email payslips would not clear — SQL service restarted
    KwikStock stock control add-on · Stacey Thomas · 16 Jan 2026
    £75
  • Purchase order print alignment
    KwikStock stock control add-on · Kelly Gregory · 03 Dec 2025
    £75
  • Stock take variance query
    Bespoke job management system · Julie Herbert · 18 Oct 2025
    £112.5
  • Purchase order print alignment
    Job costing link · Anne-Marie Cable · 11 Oct 2025
    £75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.