Support agreementManaged contractVAN021-AGR721
Covered by a managed support agreement with an agreed SLA.
Customer since28 Jul 2022Response SLA1 hourRateIncludedNotice90 daysMachines on contract32 of 36
4 in-service machines are not on a contractSee which machines →
Contract position
5 contract records for VAN021Active contracts
4
1 expired or cancelled
Annual contract value
£6,493.81
Active lines only
Renewals within 90 days
1
£4,351.52
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9790 HARQ | Managed support | Hardware Quarterly Contract DCS Covers 32 machines · 4 in service and off it → | 32 | 12 months 60d notice | 21 Nov 2026 in 88d | 17 Feb 2027 | £4,351.52 £1,087.88 quarterly | Due in 90 days | |
| 10193 DCSRMS | Managed support | Annual DCS Remote Server Monitoring DCS | 1 | 12 months 90d notice · auto-renews | 16 Aug 2027 in 356d | — | £1,761.36 1 x £1,761.36 · 12.5% off | Scheduled | |
| 10467 ADO076 | Microsoft 365 licences | Adobe Acrobat Pro Enterprise Adobe | 40 seats | 12 months 90d notice | 06 Aug 2026 19d ago | — | £4,848.4 40 x £121.21 | Lapsed | |
| 11028 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 44 seats | 12 months 60d notice | 20 Jan 2027 in 148d | 02 Jul 2027 | £238.48 44 x £5.42 | Scheduled | |
| 11278 HOR002 | Email security | Hornetsecurity Advanced Threat Protection Hornetsecurity | 35 seats | 12 months 60d notice | 24 Jan 2027 in 152d | — | £142.45 35 x £4.07 | Scheduled |
Annual value by service line
Active contracts only
Managed support£6,112.88
Endpoint protection£238.48
Email security£142.45
Next twelve months
Renewal dates in order
- 06 AugAdobe Acrobat Pro EnterpriseMicrosoft 365 licences-19d
- 21 NovHardware Quarterly ContractManaged support88d
- 20 JanESET Enterprise with MDREndpoint protection148d
- 24 JanHornetsecurity Advanced Threat ProtectionEmail security152d
- 16 AugAnnual DCS Remote Server MonitoringManaged support356d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.