Software position
8 licensed products on the registerProducts
8
0 on a support contract
Not on contract
8
£980 a year at listed rates
Annual support value
£0
No software support contract
Support calls
8
£506.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 3.6.19 | T16862 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users | T23649 | Server - Sql1 | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T24085 | Server - Ap-Host | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger Version 10.2.20 | T73884 | Workstations | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T22926 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing | T90903 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 11.5.12 | T79975 | Server - Sql1 | Not on contract | — |
| LEC001 | Bespoke job management system | LIC 341724 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £37.5Report layout change requestedOpera 3 Sales Ledger · Stacey Thomas · 26 Jul 2026
- £112.5Invoice imported twice from the job systemOpera 3 Current Users · Karen Taylor · 19 Jun 2026
- £18.75Purchase order print alignmentOpera 3 Sales Ledger · Stacey Thomas · 19 Mar 2026
- £112.5User locked out of the payroll companyOpera 3 Sales Ledger · Karen Taylor · 22 Feb 2026
- £112.5Email payslips would not clear — SQL service restartedBespoke job management system · Kelly Gregory · 21 Jan 2026
- £75Nominal period end would not runOpera 3 Purchase Order Processing · Julie Herbert · 11 Jul 2025
- £18.75Backup of the data directory verifiedOpera 3 Nominal Ledger · Anne-Marie Cable · 16 Jan 2025
- £18.75Nominal period end would not runOpera 3 Invoicing · Julie Herbert · 17 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.