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Verity Dental Services

VER224ActiveManaged contract

veritydental.co.uk · Healthcare · Account manager Tom Whitfield · Verity Care Group (head office of 5)

Microsoft 365Healthy3 days agoSupport & assets (SQL)Healthy6 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

4 licensed products on the register
Products
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£900
Contract 10733 · SOFT
Support calls
30
All within contract

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT61072Terminal serverOn contract
10733
£375
O3NUSOpera 3 Current Users
Version 11.1.7
T94523Server - Ap-HostOn contract
10733
£225
O3SALOpera 3 Sales LedgerT85019Server - Sql1On contract
10733
£180
O3PUROpera 3 Purchase Ledger
Version 9.1.9
T67096WorkstationsOn contract
10733
£120

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Purchase order print alignment
    Opera 3 Sales Ledger · Stacey Thomas · 24 Aug 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 System Foundation · Kelly Gregory · 28 Jun 2026
    On contract
  • Purchase order print alignment
    Opera 3 Sales Ledger · Julie Herbert · 23 Jun 2026
    On contract
  • New user added and permissions set
    Opera 3 System Foundation · Stacey Thomas · 16 May 2026
    On contract
  • Invoice imported twice from the job system
    Opera 3 Sales Ledger · Julie Herbert · 24 Mar 2026
    On contract
  • Purchase order print alignment
    Opera 3 Current Users · Karen Taylor · 01 Mar 2026
    On contract
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Karen Taylor · 25 Feb 2026
    On contract
  • Report layout change requested
    Opera 3 Sales Ledger · Stacey Thomas · 20 Oct 2025
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Stacey Thomas · 15 Oct 2025
    On contract
  • Report layout change requested
    Opera 3 Purchase Ledger · Julie Herbert · 18 Aug 2025
    On contract
  • New user added and permissions set
    Opera 3 System Foundation · Julie Herbert · 08 Aug 2025
    On contract
  • User locked out of the payroll company
    Opera 3 System Foundation · Anne-Marie Cable · 06 Aug 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.