Skip to content
DCS
PR

Calder Care & Co

CAL266ActiveTime and materials

caldercare.co.uk · Healthcare · Account manager Tom Whitfield · Calder Group (site of 3)

Microsoft 365Partial2 weeks agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

3 licensed products on the register
Products
3
2 on a support contract
Not on contract
1
£80 a year at listed rates
Annual support value
£300
Contract 10288 · O3MAIN
Support calls
43
£825 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
SG50ACSage 50 Accounts ProfessionalT21457Server - Sql1On contract
10288
£150
SG50PRSage 50 Payroll
Version 8.7.8
T36721Server - Sql1On contract
10288
£150
LEC001Bespoke job management systemLIC 890025WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • User locked out of the payroll company
    Sage 50 Accounts Professional · Stacey Thomas · 11 Aug 2026
    On contract
  • Report layout change requested
    Sage 50 Accounts Professional · Stacey Thomas · 20 Jul 2026
    On contract
  • Stock take variance query
    Sage 50 Payroll · Julie Herbert · 08 Jun 2026
    On contract
  • New user added and permissions set
    Sage 50 Accounts Professional · Julie Herbert · 21 Apr 2026
    On contract
  • Stock take variance query
    Sage 50 Payroll · Anne-Marie Cable · 27 Mar 2026
    On contract
  • New user added and permissions set
    Sage 50 Payroll · Kelly Gregory · 05 Feb 2026
    On contract
  • Invoice imported twice from the job system
    Sage 50 Accounts Professional · Kelly Gregory · 04 Feb 2026
    On contract
  • Nominal period end would not run
    Bespoke job management system · Julie Herbert · 05 Jan 2026
    £150
  • Invoice imported twice from the job system
    Sage 50 Payroll · Julie Herbert · 30 Dec 2025
    On contract
  • Backup of the data directory verified
    Bespoke job management system · Stacey Thomas · 29 Dec 2025
    £37.5
  • Stock take variance query
    Sage 50 Accounts Professional · Julie Herbert · 18 Dec 2025
    On contract
  • New user added and permissions set
    Sage 50 Accounts Professional · Stacey Thomas · 06 Dec 2025
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.