Support agreementManaged contractCAW320-AGR790
Covered by a managed support agreement with an agreed SLA.
Customer since12 Aug 2020Response SLA2 hoursRateIncludedNotice90 daysMachines on contract211 of 220
9 in-service machines are not on a contractSee which machines →
Contract position
6 contract records for CAW320Active contracts
6
0 expired or cancelled
Annual contract value
£62,884.62
Active lines only
Renewals within 90 days
3
£35,707.83
Lapsed
0
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9859 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 211 machines · 9 in service and off it → | 211 | 12 months 60d notice · auto-renews | 31 May 2027 in 279d | — | £24,500.96 £12,250.48 6 monthly | Scheduled | |
| 10209 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 209 seats | 12 months 90d notice | 27 Oct 2026 in 63d | 17 Mar 2027 | £34,909.27 209 x £167.03 | Due in 90 days | |
| 10335 O3MAIN | Software support | Opera 3 Annual Licence Pegasus Covers 10 modules · 2 off it → | 10 | 36 months 90d notice | 26 Dec 2026 in 123d | — | £1,745 10 x £174.5 | Scheduled | |
| 11096 ESE052 | Endpoint protection | ESET PROTECT Entry ESET | 213 seats | 36 months 60d notice | 25 Oct 2026 in 61d | — | £675.21 213 x £3.17 | Due in 90 days | |
| 11160 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 30d notice | 24 May 2027 in 272d | — | £930.83 1 x £930.83 | Scheduled | |
| 11929 DEL003 | Hardware maintenance | Dell ProSupport - 3 year Dell | 1 | 12 months 90d notice · auto-renews | 21 Oct 2026 in 57d | 03 May 2027 | £123.35 1 x £123.35 | Due in 90 days |
Annual value by service line
Active contracts only
Microsoft 365 licences£34,909.27
Managed support£24,500.96
Software support£2,271.12
Email security£930.83
Endpoint protection£675.21
Hardware maintenance£123.35
Next twelve months
Renewal dates in order
- 21 OctDell ProSupport - 3 yearHardware maintenance57d
- 25 OctESET PROTECT EntryEndpoint protection61d
- 27 OctMicrosoft 365 Business StandardMicrosoft 365 licences63d
- 26 DecOpera 3 Annual LicenceSoftware support123d
- 24 MayCyber Security Awareness inc GDPREmail security272d
- 31 MayHardware 6 Mthly ContractManaged support279d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.