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Cawthorne Media Group

CAW320ActiveManaged contract

cawthornemedia.co.uk · Media · Account manager Tom Whitfield · Cawthorne Holdings (head office of 4)

Microsoft 365Authentication failed4 weeks agoSupport & assets (SQL)Healthy8 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

12 licensed products on the register
Products
12
10 on a support contract
Not on contract
2
£220 a year at listed rates
Annual support value
£1,745
Contract 10335 · O3MAIN
Support calls
43
£581.25 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System FoundationT11512Server - Sql1On contract
10335
£200
O3NUSOpera 3 Current Users
Version 10.8.19
T88559Server - Sql1On contract
10335
£180
O3SALOpera 3 Sales Ledger
Version 5.9.20
T10482Terminal serverOn contract
10335
£120
O3PUROpera 3 Purchase LedgerT70407Server - Sql1On contract
10335
£120
O3NOMOpera 3 Nominal LedgerT75850WorkstationsNot on contract—
O3INVOpera 3 InvoicingT80367Terminal serverOn contract
10335
£120
O3POPOpera 3 Purchase Order Processing
Version 5.8.14
T46621WorkstationsOn contract
10335
£225
O3SCTOpera 3 Stock Control
Version 9.8.19
T43085Server - Sql1On contract
10335
£15
O3COSOpera 3 Costing
Version 6.4.15
T73171Terminal serverNot on contract—
O3PAYOpera 3 Payroll & HRT13482Terminal serverOn contract
10335
£375
O3REPOpera 3 ReporterT69360WorkstationsOn contract
10335
£150
O3CREOpera 3 Credit Management
Version 9.2.0
T37478Terminal serverOn contract
10335
£240

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Opera 3 Stock Control · Kelly Gregory · 23 Aug 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Costing · Stacey Thomas · 16 Aug 2026
    £75
  • Backup of the data directory verified
    Opera 3 Purchase Ledger · Anne-Marie Cable · 25 Jul 2026
    On contract
  • New user added and permissions set
    Opera 3 Stock Control · Karen Taylor · 26 Jun 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Purchase Ledger · Karen Taylor · 07 Jun 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Invoicing · Anne-Marie Cable · 04 Jun 2026
    On contract
  • Stock take variance query
    Opera 3 Nominal Ledger · Julie Herbert · 19 May 2026
    £112.5
  • Stock take variance query
    Opera 3 Purchase Order Processing · Anne-Marie Cable · 20 Apr 2026
    On contract
  • Purchase order print alignment
    Opera 3 System Foundation · Anne-Marie Cable · 11 Mar 2026
    On contract
  • Report layout change requested
    Opera 3 Purchase Order Processing · Julie Herbert · 24 Feb 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Payroll & HR · Julie Herbert · 15 Feb 2026
    On contract
  • Nominal period end would not run
    Opera 3 Purchase Ledger · Anne-Marie Cable · 05 Feb 2026
    On contract
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.