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DCS
PR

Cawthorne Media Group

CAW320ActiveManaged contract

cawthornemedia.co.uk · Media · Account manager Tom Whitfield · Cawthorne Holdings (head office of 4)

Microsoft 365Authentication failed4 weeks agoSupport & assets (SQL)Healthy8 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Customer master data

Immutable internal identity with external mapping keys

Internal CustomerId
cus_caw320
Primary key — never changes
Account number
CAW320
Links to ticketing and SQL
Display name
Cawthorne Media Group
Primary domain
cawthornemedia.co.uk
Microsoft tenant mapping aid
Tenant ID
caw320-8387-4f2a-9c31-159405
SQL external key
CAW320
Account manager
Tom Whitfield
Status
Active
Created
18 Oct 2023

Connection and collection

Authentication mode is independent of the data model

Auth method
Disconnected
Relationship state
expired
No expiry recorded
Last successful sync
29 Jul 2026 10:00 UTC
4 weeks ago
Last attempt
25 Aug 2026 01:00 UTC
Result: failed
M365 data quality
Authentication failed
SQL data quality
Healthy
Mapped to the DCS API
Schedule
Weekly — users, licences, usage reports
Configurable per dataset and customer
Connection changes require the administrator role.

Branding

Saved once and reused automatically for future dashboards and packs

Editable
Customer logo

PNG, JPG, WEBP or SVG up to 4 MB. Transparent backgrounds work best.

Meeting pack preview
Cawthorne Media Group

Saved branding is applied to this customer's dashboard, exports and every future meeting pack.

Customer colours change accents only. Warning, failure and success colours, typography and layout stay fixed so every customer dashboard and pack reads the same way.

Customer contacts

Who to speak to. Used for meeting invitations and pipeline follow-up.

NameRoleEmailPhoneNotes
Harry HalsteadPrimaryManaging Director[email protected]01872 229555Decision maker for spend
Leo BeckettOperations Manager[email protected]01618 175341Day-to-day escalation contact
Alfie BarnesIT Coordinator[email protected]01955 199149Internal technical contact

Prototype controls

Demo-only switches for showing how the phases differ

CAW320 is mapped to the DCS API in this demo, so support and asset data appear when Phase 2 is on.