Software position
3 licensed products on the registerProducts
3
0 on a support contract
Not on contract
3
£120 a year at listed rates
Annual support value
£0
No software support contract
Support calls
6
£525 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| LEC001 | Bespoke job management system | T27841 | Workstations | Not on contract | — |
| MJM001 | KwikStock stock control add-on Version 4.7.11 | T81138 | Workstations | Not on contract | — |
| COR1 | Job costing link | T42877 | Terminal server | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £75Invoice imported twice from the job systemBespoke job management system · Anne-Marie Cable · 24 Jun 2026
- £150Stock take variance queryJob costing link · Julie Herbert · 25 Apr 2026
- £75Backup of the data directory verifiedJob costing link · Stacey Thomas · 10 Jan 2026
- £37.5Purchase order print alignmentBespoke job management system · Anne-Marie Cable · 01 Feb 2025
- £150Report layout change requestedJob costing link · Julie Herbert · 22 Jan 2025
- £37.5Nominal period end would not runJob costing link · Kelly Gregory · 18 Nov 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.