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Fairburn Chemicals Solutions

FAI534ActiveManaged contract

fairburnchemicals.co.uk · Chemicals · Account manager Dan Okafor

Microsoft 365Healthy30 hr agoSupport & assets (SQL)Healthy15 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

13 licensed products on the register
Products
13
12 on a support contract
Not on contract
1
£250 a year at listed rates
Annual support value
£1,715
Contract 11112 · SOFLA
Support calls
8
£18.75 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
O3SFOOpera 3 System Foundation
Version 3.3.9
T31010Server - Sql1On contract
11112
£150
O3NUSOpera 3 Current Users
Version 7.2.12
T58504Server - Ap-HostOn contract
11112
£225
O3SALOpera 3 Sales Ledger
Version 11.3.5
T75851WorkstationsOn contract
11112
£15
O3PUROpera 3 Purchase LedgerT47298WorkstationsOn contract
11112
£375
O3NOMOpera 3 Nominal Ledger
Version 12.2.6
T43632Server - Sql1On contract
11112
£160
O3INVOpera 3 Invoicing
Version 2.2.16
T84330Server - Ap-HostOn contract
11112
£15
O3POPOpera 3 Purchase Order Processing
Version 2.7.2
T51529Server - Sql1On contract
11112
£15
O3SCTOpera 3 Stock ControlT96165Terminal serverOn contract
11112
£60
O3COSOpera 3 Costing
Version 8.8.5
T42812WorkstationsOn contract
11112
£60
O3PAYOpera 3 Payroll & HRT16279Server - Ap-HostOn contract
11112
£250
O3REPOpera 3 Reporter
Version 4.9.0
T80296Server - Ap-HostOn contract
11112
£375
O3CREOpera 3 Credit Management
Version 3.1.19
T43124WorkstationsOn contract
11112
£15
SG50ACSage 50 Accounts ProfessionalLIC 788419WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Report layout change requested
    Opera 3 Purchase Ledger · Kelly Gregory · 09 Apr 2026
    On contract
  • New user added and permissions set
    Opera 3 Credit Management · Stacey Thomas · 18 Mar 2026
    On contract
  • User locked out of the payroll company
    Opera 3 Purchase Ledger · Julie Herbert · 23 Jan 2026
    On contract
  • Stock take variance query
    Opera 3 Invoicing · Julie Herbert · 02 Apr 2025
    On contract
  • Invoice imported twice from the job system
    Opera 3 Purchase Ledger · Anne-Marie Cable · 26 Feb 2025
    On contract
  • Report layout change requested
    Opera 3 System Foundation · Kelly Gregory · 26 Jan 2025
    On contract
  • Email payslips would not clear — SQL service restarted
    Opera 3 Invoicing · Kelly Gregory · 01 Dec 2024
    On contract
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Kelly Gregory · 09 Oct 2024
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.