Software position
11 licensed products on the registerProducts
11
7 on a support contract
Not on contract
4
£230 a year at listed rates
Annual support value
£1,845
Contract 10627 · COR1
Support calls
6
£300 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 12.4.11 | T55580 | Workstations | Not on contract | — |
| O3NUS | Opera 3 Current Users | T95846 | Terminal server | On contract 10627 | £375 |
| O3SAL | Opera 3 Sales Ledger Version 4.7.15 | T22480 | Terminal server | On contract 10627 | £375 |
| O3PUR | Opera 3 Purchase Ledger Version 8.7.4 | T58492 | Server - Ap-Host | On contract 10627 | £120 |
| O3NOM | Opera 3 Nominal Ledger | T86312 | Server - Sql1 | On contract 10627 | £225 |
| O3INV | Opera 3 Invoicing Version 6.5.14 | T86823 | Workstations | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing Version 11.8.2 | T63650 | Server - Ap-Host | On contract 10627 | £225 |
| O3SCT | Opera 3 Stock Control Version 7.3.18 | T98461 | Server - Ap-Host | Not on contract | — |
| O3COS | Opera 3 Costing | T31395 | Server - Ap-Host | On contract 10627 | £300 |
| O3PAY | Opera 3 Payroll & HR Version 6.2.2 | T21893 | Terminal server | On contract 10627 | £225 |
| O3REP | Opera 3 Reporter | T80454 | Server - Sql1 | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractBackup of the data directory verifiedOpera 3 Purchase Ledger · Karen Taylor · 19 Mar 2026
- On contractPurchase order print alignmentOpera 3 Nominal Ledger · Karen Taylor · 24 Jan 2026
- On contractStock take variance queryOpera 3 Payroll & HR · Julie Herbert · 21 Sep 2025
- On contractNew user added and permissions setOpera 3 Purchase Order Processing · Julie Herbert · 06 Sep 2025
- £150New user added and permissions setOpera 3 Reporter · Stacey Thomas · 24 Mar 2025
- £150Email payslips would not clear — SQL service restartedOpera 3 Reporter · Kelly Gregory · 26 Sep 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.