Software position
14 licensed products on the registerProducts
14
0 on a support contract
Not on contract
14
£1,550 a year at listed rates
Annual support value
£0
No software support contract
Support calls
9
£731.25 chargeable
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation | T73840 | Terminal server | Not on contract | — |
| O3NUS | Opera 3 Current Users Version 5.0.12 | T22827 | Workstations | Not on contract | — |
| O3SAL | Opera 3 Sales Ledger | T98481 | Server - Sql1 | Not on contract | — |
| O3PUR | Opera 3 Purchase Ledger | T43396 | Terminal server | Not on contract | — |
| O3NOM | Opera 3 Nominal Ledger | T56706 | Server - Ap-Host | Not on contract | — |
| O3INV | Opera 3 Invoicing Version 4.3.0 | T96695 | Server - Ap-Host | Not on contract | — |
| O3POP | Opera 3 Purchase Order Processing | T84962 | Server - Ap-Host | Not on contract | — |
| O3SCT | Opera 3 Stock Control | T89041 | Server - Ap-Host | Not on contract | — |
| O3COS | Opera 3 Costing | T15603 | Server - Sql1 | Not on contract | — |
| O3PAY | Opera 3 Payroll & HR Version 2.1.15 | T87833 | Server - Sql1 | Not on contract | — |
| O3REP | Opera 3 Reporter | T39574 | Server - Sql1 | Not on contract | — |
| O3CRE | Opera 3 Credit Management Version 10.2.3 | T10014 | Server - Ap-Host | Not on contract | — |
| ADO076 | Adobe Acrobat Pro Enterprise | LIC 562450 | Workstations | Not on contract | — |
| AUT120 | AutoCAD LT | LIC 760255 | Workstations | Not on contract | — |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- £112.5Email payslips would not clear — SQL service restartedOpera 3 Credit Management · Kelly Gregory · 26 May 2026
- £18.75Nominal period end would not runOpera 3 Sales Ledger · Kelly Gregory · 08 Apr 2026
- £75New user added and permissions setAutoCAD LT · Kelly Gregory · 06 Apr 2026
- £150Purchase order print alignmentAdobe Acrobat Pro Enterprise · Anne-Marie Cable · 02 Apr 2026
- £18.75Report layout change requestedAutoCAD LT · Julie Herbert · 01 Apr 2026
- £18.75Nominal period end would not runOpera 3 Reporter · Stacey Thomas · 12 Nov 2025
- £150Year end routine walkthroughOpera 3 Purchase Ledger · Kelly Gregory · 01 Nov 2025
- £112.5Nominal period end would not runOpera 3 Sales Ledger · Anne-Marie Cable · 02 Aug 2025
- £75Nominal period end would not runAutoCAD LT · Stacey Thomas · 17 Dec 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.