Support agreementManaged contractILK474-AGR742
Covered by a managed support agreement with an agreed SLA.
Customer since09 Oct 2025Response SLA8 hoursRateIncludedNotice30 daysMachines on contract58 of 62
4 in-service machines are not on a contractSee which machines →
Contract position
8 contract records for ILK474Active contracts
7
1 expired or cancelled
Annual contract value
£24,742.95
Active lines only
Renewals within 90 days
1
£2,449.19
Lapsed
1
Past end date, not cancelled
Contract lines
What DCS supplies today, and when each line is next up
| Contract No | Service | Product | Qty | Term | Ends | Review | Annual value | Renewal | |
|---|---|---|---|---|---|---|---|---|---|
| 9692 HARB | Managed support | Hardware 6 Mthly Contract DCS Covers 58 machines · 4 in service and off it → | 58 | 36 months 30d notice | 21 Apr 2027 in 239d | 05 Aug 2027 | £6,188.08 £3,094.04 6 monthly | Scheduled | |
| 10187 DCSRMSX | Managed support | Annual Additional Server Monitoring DCS | 1 | Rolling 90d notice · auto-renews | 01 May 2027 in 249d | 17 Oct 2027 | £2,654.94 1 x £2,654.94 | Scheduled | |
| 10644 M365BS | Microsoft 365 licences | Microsoft 365 Business Standard Microsoft | 46 seats | 36 months 60d notice | 25 May 2027 in 273d | — | £10,077.68 46 x £219.08 | Scheduled | |
| 10946 ESE057 | Endpoint protection | ESET Enterprise with MDR ESET | 54 seats | 12 months 90d notice | 23 May 2027 in 271d | 29 Aug 2027 | £322.92 54 x £5.98 | Scheduled | |
| 11485 CYB005 | Email security | Cyber Security Awareness inc GDPR DCS | 1 | 12 months 90d notice · auto-renews | 09 Aug 2027 in 349d | — | £1,322.09 1 x £1,322.09 | Scheduled | |
| 11772 AVO100 | Backup and DR | M365 Amber Vault Storage per TB DCS | 1 | Rolling 60d notice · auto-renews | 17 Dec 2026 in 114d | — | £1,728.05 1 x £1,728.05 · 10% off | Scheduled | |
| 12257 CON500 | Connectivity | Leased line 500Mb Zen | 1 | 36 months 90d notice | 26 Oct 2026 in 62d | — | £2,449.19 1 x £2,449.19 | Due in 90 days | |
| 12703 DEL003 | Hardware maintenance | Dell ProSupport - 3 year Dell | 6 | Rolling 90d notice · auto-renews | 12 May 2026 105d ago | — | £2,433.3 6 x £405.55 | Lapsed |
Annual value by service line
Active contracts only
Microsoft 365 licences£10,077.68
Managed support£8,843.02
Connectivity£2,449.19
Backup and DR£1,728.05
Email security£1,322.09
Endpoint protection£322.92
Next twelve months
Renewal dates in order
- 26 OctLeased line 500MbConnectivity62d
- 17 DecM365 Amber Vault Storage per TBBackup and DR114d
- 21 AprHardware 6 Mthly ContractManaged support239d
- 01 MayAnnual Additional Server MonitoringManaged support249d
- 23 MayESET Enterprise with MDREndpoint protection271d
- 25 MayMicrosoft 365 Business StandardMicrosoft 365 licences273d
- 09 AugCyber Security Awareness inc GDPREmail security349d
iHow contracts are used elsewhereShow
Contract lines are the source for security cover — the platform reports what the customer is contracted for rather than guessing from telemetry, and a missing line is reported as “not on a DCS contract”, never as “no product”. Renewals inside 90 days raise a finding and can be pushed into the pipeline with the annual value already filled in.