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Ilkley Surveyors Partners

ILK474ActiveManaged contract

ilkleysurveyors.co.uk · Property · Account manager Priya Raman · Ilkley Holdings (site of 4)

Microsoft 365Stale4 weeks agoSupport & assets (SQL)Healthy9 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£580 a year at listed rates
Annual support value
£0
No software support contract
Support calls
10
£750 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management system
Version 12.7.2
T80828WorkstationsNot on contract—
MJM001KwikStock stock control add-on
Version 3.0.18
T74362Server - Sql1Not on contract—
COR1Job costing link
Version 4.2.0
T40308WorkstationsNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 774543WorkstationsNot on contract—
SG50PRSage 50 PayrollLIC 341212WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Nominal period end would not run
    Sage 50 Accounts Professional · Julie Herbert · 08 Jul 2026
    £56.25
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Anne-Marie Cable · 07 Jul 2026
    £37.5
  • Backup of the data directory verified
    Sage 50 Accounts Professional · Anne-Marie Cable · 09 Jun 2026
    £150
  • Stock take variance query
    Sage 50 Accounts Professional · Julie Herbert · 27 May 2026
    £18.75
  • Stock take variance query
    KwikStock stock control add-on · Kelly Gregory · 15 Apr 2026
    £112.5
  • Email payslips would not clear — SQL service restarted
    Sage 50 Payroll · Karen Taylor · 04 Dec 2025
    £150
  • Backup of the data directory verified
    Bespoke job management system · Anne-Marie Cable · 29 Jun 2025
    £75
  • Year end routine walkthrough
    Job costing link · Julie Herbert · 10 Jun 2025
    £75
  • Stock take variance query
    Sage 50 Accounts Professional · Karen Taylor · 20 Apr 2025
    £56.25
  • User locked out of the payroll company
    Sage 50 Accounts Professional · Kelly Gregory · 27 Oct 2024
    £18.75
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.