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DCS
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Ivywell Publishing

IVY009ActiveManaged contract

ivywell.co.uk · Publishing · Account manager Dan Okafor

Microsoft 365Healthy15 hr agoSupport & assets (SQL)Healthy3 hr ago

01 Jan 202625 Aug 2026 · month buckets · applies to every section

Showing this year · figures use the latest valid snapshot in the period.

Microsoft 365

Latest snapshot 23 Aug 2026
Active users
47
3 disabled · 7 guests
Assigned licences
46
64% of 72 purchased
Available licences
26
Assignable without purchase
M365 active usage
94%
44 of 47 enabled users

Service and health

Support, contract and asset data from the DCS API
Assets in service
40
6 over four years old
Renewals in 90 days
3
Next: Hardware 6 Mthly Contract on 13 Sep 2026
Open support workload
2
76 eligible records in period
Average response
4.2 hr
24 quote, project and install records excluded
Not billed a year
£520
5 machines and 0 modules off contract
Customer health
74Good 1

User count trend

01 Jan 2026 – 25 Aug 2026 · latest snapshot in each month

+5 in period (+11.1%)

Snapshot measure. Values are not summed across buckets. Source: Microsoft Graph, collected weekly.

Licence mix

Assigned licences at 23 Aug 2026

46
assigned
  • Business Premium27
  • Visio Plan 219

Microsoft 365 adoption trend

Share of enabled users active in each period

Microsoft usage reports can lag by up to 48 hours.

Licence utilisation

Assigned against purchased, by product

Business Premium27/42
Visio Plan 219/30
Open licensing module

Support volume trend

Event measure, summed per bucket

24 excluded records

Excluded records are shown for volume context only and never affect response, resolution or SLA figures.

Asset age profile

In-service assets by age band

Expected lifecycle thresholds are configurable per asset class.

Findings for review0 critical3 warning4 information