Software position
4 licensed products on the registerProducts
4
4 on a support contract
Not on contract
0
Supported ad hoc or by the vendor
Annual support value
£1,000
Contract 10573 · O3MAIN
Support calls
7
All within contract
Software register
What the customer is licensed for, and what DCS supports
| Code | Product | Licence ref | Installed on | Support | Annual amount |
|---|---|---|---|---|---|
| O3SFO | Opera 3 System Foundation Version 7.2.0 | T34460 | Workstations | On contract 10573 | £500 |
| O3NUS | Opera 3 Current Users | T68615 | Server - Sql1 | On contract 10573 | £120 |
| O3SAL | Opera 3 Sales Ledger | T78425 | Server - Ap-Host | On contract 10573 | £180 |
| O3PUR | Opera 3 Purchase Ledger Version 7.0.17 | T36414 | Terminal server | On contract 10573 | £200 |
Calls by product
Where software support time goes
Recent software calls
Logged against the product, not a machine
- On contractPurchase order print alignmentOpera 3 Sales Ledger · Kelly Gregory · 24 Jun 2026
- On contractStock take variance queryOpera 3 Purchase Ledger · Stacey Thomas · 25 May 2026
- On contractInvoice imported twice from the job systemOpera 3 Current Users · Karen Taylor · 01 Apr 2026
- On contractNominal period end would not runOpera 3 Purchase Ledger · Julie Herbert · 05 Feb 2026
- On contractEmail payslips would not clear — SQL service restartedOpera 3 System Foundation · Stacey Thomas · 27 Nov 2025
- On contractYear end routine walkthroughOpera 3 Sales Ledger · Julie Herbert · 07 Aug 2025
- On contractNew user added and permissions setOpera 3 Purchase Ledger · Stacey Thomas · 10 Oct 2024
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.