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Kestrel Insurance Brokers

KES026ActiveManaged contract

kestrelbrokers.co.uk · Insurance · Account manager Rachel Byrne

Microsoft 365Stale11 days agoSupport & assets (SQL)Healthy22 hr ago

01 Jan 2026 – 25 Aug 2026 · month buckets · applies to every section

OverviewMicrosoft 365Support and SLAHardware assetsSoftwareContracts and renewalsAlertsOpportunitiesTimelineDocumentsReports and packsSettings

Software position

5 licensed products on the register
Products
5
0 on a support contract
Not on contract
5
£630 a year at listed rates
Annual support value
£0
No software support contract
Support calls
16
£1,125 chargeable

Software register

What the customer is licensed for, and what DCS supports

Licensed software products
CodeProductLicence refInstalled onSupportAnnual amount
LEC001Bespoke job management systemT90977Server - Sql1Not on contract—
MJM001KwikStock stock control add-on
Version 3.5.4
T35516WorkstationsNot on contract—
COR1Job costing link
Version 9.2.15
T66144Server - Ap-HostNot on contract—
SG50ACSage 50 Accounts ProfessionalLIC 511787WorkstationsNot on contract—
SG50PRSage 50 PayrollLIC 359873WorkstationsNot on contract—

Calls by product

Where software support time goes

Recent software calls

Logged against the product, not a machine

  • Backup of the data directory verified
    Bespoke job management system · Stacey Thomas · 12 Jun 2026
    £37.5
  • Stock take variance query
    Bespoke job management system · Karen Taylor · 11 Jun 2026
    £150
  • Email payslips would not clear — SQL service restarted
    Job costing link · Stacey Thomas · 06 Jun 2026
    £56.25
  • Year end routine walkthrough
    Job costing link · Anne-Marie Cable · 12 Mar 2026
    £112.5
  • New user added and permissions set
    Sage 50 Accounts Professional · Stacey Thomas · 27 Nov 2025
    £112.5
  • Invoice imported twice from the job system
    KwikStock stock control add-on · Anne-Marie Cable · 16 Nov 2025
    £150
  • User locked out of the payroll company
    KwikStock stock control add-on · Julie Herbert · 18 Aug 2025
    £18.75
  • Stock take variance query
    Sage 50 Accounts Professional · Julie Herbert · 28 May 2025
    £18.75
  • User locked out of the payroll company
    Bespoke job management system · Julie Herbert · 10 May 2025
    £75
  • Nominal period end would not run
    Sage 50 Payroll · Karen Taylor · 03 May 2025
    £37.5
  • Report layout change requested
    Job costing link · Karen Taylor · 09 Apr 2025
    £18.75
  • Report layout change requested
    KwikStock stock control add-on · Karen Taylor · 08 Feb 2025
    £37.5
iHow software support is countedShow
Software calls are logged against the licensed product rather than a machine, and are kept out of the hardware SLA figures — they have their own contract and their own response expectations. A product with no support contract is recorded as such rather than assumed to be unsupported.